Terms and Conditions

The term ‘Hart Santo’ or ‘us’ or ‘we’ refers to the website’s owner, David Hart (Santo) Ltd., whose registered office is Allcures House, Arisdale Avenue, South Ockendon, Essex, RM15 5TT, United Kingdom. The term ‘you’ refers to the user or viewer of our website.

1. Conditions of use of this website

Welcome to our website at www.hartsanto.co.uk. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern David Hart (Santo) Ltd.’s relationship with you in regard to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

1.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

1.7 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

1.8 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

1.9 This website uses session cookies but not persistent cookies. These do not store any user data, only the session ID. By using this website you consent to session cookies being applied.If you disable cookies using your browser's facilities, then this session ID will be automatically added as parameter to the URL.

2. Conditions Relating to the Sale of Products to You

2.1 Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the "My Account" area of the website.
David Hart (Santo) Ltd. reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2.2 Our contract

When you place an order to purchase a product from David Hart (Santo) Ltd., we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

We reserve the right to refuse to supply goods.

2.3 Payment

Payment is only accepted by PayPal. Payment will be debited from your PayPal account before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

All goods remain the property of this company until payment is made in full.

2.4 Returns

If you are not entirely satisfied with your purchase, you can return it within fourteen days of the despatch date with your receipt, and we will make a full refund, providing the product is unopened and undamaged. Goods are not sold on a trial basis.

Claims for goods arriving damaged or otherwise not usable must be made within seven days of receipt. Your claim should indicate if you require a refund of the purchase price or replacement goods. We reserve the right to refund instead of replacing.

You are responsible for ensuring safe delivery of the returned item, enclosing your relevant details. We will pay the cost of return delivery if your return is due to our error. Otherwise, you are responsible for the cost of return.

If a refund is appropriate, then we will initiate the payment within 3-5 working days of receiving the returned goods. Your bank may also take further time to process the refunded payment.

2.5 Pricing and availability

Despite our efforts, it is possible that product prices may be shown incorrectly on the website. We do however verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

All prices are inclusive of VAT unless stated otherwise.

We are unable to provide stock availability information on the website for products sold by us. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

2.6 Customs

When ordering goods from David Hart (Santo) Ltd. for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from David Hart (Santo) Ltd., you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.